FAQ
ORDER
Q. Do I need to set up an account to order your products?
A. It is not necessary but you can easily track your order by becoming a member of this site.
Q. How can I proceed with the payment?
A. You can use paypal or credit card as a payment method.
Q. How can I track my order?
A. As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number on this e-mail to view your shipment's progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website. Additionally, you can log in to your account online to see the tracking number.
Q. I've added the incorrect shipping address, how do I change it?
A. You must contact our customer care team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately, you cannot update your shipping address yourself after the order has been placed.
Q. How do I cancel my order?
A. You cannot cancel your order by yourself, but we can of course help you. The order can only be canceled before it has shipped and before our warehouse has started working with the order. After that, we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has shipped, you must instead return it for a refund.
SHIPPING & DELIVERY
Q. How many days does it take for my order to arrive?
A. Shipping usually takes between one to ten business days, depending on your country and shipping company. You can check more on the link below.
Q. Which courier do you use? Can I change it?
A. Orders will be shipped with FEDEX, UPS or EMS depending on the country. All orders are insured, and Track & Trace information is provided via email upon dispatch.
Q. Do you ship worldwide?
A. Now the international shipping service is on the test so we deliver to some of the countries, but there's always a chance to meet us. If your region is not on the list, don't hesitate to contact us through the form below. We'll do our best to ship to your country ASAP.
Also please note that we are unable to deliver to PO Box addresses.
Q. Is my package insured?
A. Edition Denmark insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Edition Denmark.
Q. Should I pay for taxes or additional duties?
A. Depending on the country, additional duties and surcharges may be incurred, and payment is required upon receipt. To get the product, you need to pay for the taxes and duties. Edition Denmark cannot be held responsible for any delays, damage of product due to customs over which it has no control.
RETURNS & EXCHANGES
Q. How do I return or exchange my order?
A. Due to our products being mostly edible things, we do not accept change of mind returns. Return or exchange is allowed in case the product is damaged or has issues.
Q. I received my order but something is missing or defective. What should I do?
A. Please fill out the form below so we can find out and help you with the missing or defective product.